FAQ

Orders and shipping


How quickly will my order be processed and posted?

Average posting delivery times: NETHERLANDS 2 days EUROPE  5 to 13 days WORLDWIDE 9 to 19 days Snakewood Editions will not cover any unlikely (but possible) customs fee for deliveries outside the EU.

Where’s my order? Can I track it?

All customers will receive a track and trace code once the product has been delivered.  You will be ask to create an account in our webstore. There you will find all orders details.

When is a pre-order shipped?

We will start packing and sending pre-orders a soon we have the product in our store. We will keep you inform.

What are your shipping charges?

We have four shipping zones with different shipping charges: The Netherlads: 1 CD – 3.80 euros (incl. VAT) / 2 CD’s or more – No shipping costs Europe (Zone 1) –  Cyprus, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Inited Kingdom – 1 or 2 CD’s – 7 euros (incl. VAT) / 3 Cd’s or more – No shipping costs Europe (Zone 2) –  Bouvet Island, Åland Islands, Albania, Andorra, Belarus, Bosnia and Herzegovina, Gibraltar, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, San Marino, Servia, Svalbard and Jan Mayen, Switzerland, Turkey and Vatican – 1 or 2 CD’s – 14 euros (0% VAT) / 3 Cd’s or more – No shipping costs. Europe (Zone 3) – Isle of Man and Monaco – 1 or 2 CD’s – 16 euros (incl. VAT) / 3 Cd’s or more – No shipping costs. Rest of the World – 1 to 3 CD’s – 15 euros (0% VAT) / 4 Cd’s or more – No shipping costs.

Can I place my order over the phone?

No, but you are always welcome to write to us an email.

What payment methods do you accept?

You can pay making a direct transfer from your bank (In this case the product will be delivered just after we have received the founds in our account. You can also pay with Paypal and iDeal. Can I order via email? Yes, just write us an email to scores@snakewoodeditions.com or recordings@snakewoodeditions.com

Downloads


What is the best audio format to download?

We offer different audio formats depending on what you are looking for, from high quality audio for your mobile devices to the highest quality audio so you can enjoy a maximum of professional audio quality: Master Quality – 96kHz/24bits WAV (Highest Quality)
CD uses 16-bit/44.1kHz encoding, which was as good as was available when CD was launched at the beginning of the 1980s, but things have moved on, and now we can record and distribute music at greater bit-depths and greater sampling rates. These formats have been used in studios and mastering for many years – now they are available for us all to enjoy at home. This high definition files use 24bit encoding, allowing a much wider dynamic range than CD, and sampling rates all the way up to 96kHz. It is all about getting you closer to the studio sound. Premium quality – FLAC lossless high quality for portability FLAC stands for Free Lossless Audio Codec, an audio format similar to MP3, but lossless, meaning that audio is compressed in FLAC without any loss in quality. This is similar to how Zip works, except with FLAC you will get much better compression because it is designed specifically for audio, and you can play back compressed FLAC files in your favorite player just like you would an MP3 file.  More info at FLAC Official Website. High/Medium quality package – AAC  high quality for every media player/iPod You will access to the files in both AAC and Mp3 formats AAC, which stands for Advanced Audio Coding, is a digital audio file type that has been promoted as the successor to the MP3. AAC generally offers higher-quality sound than an MP3 while using the same amount of disk space or less. Many people think AAC is a proprietary Apple format, but this is not correct. AAC was developed by a group of companies including AT&T Bell Labs, Dolby, Nokia, and Sony. While Apple has adopted AAC for its music, AAC files can actually be played on a range of non-Apple devices, including the game consoles and mobile phones running Google’s Android OS, among others. Just in case you would like to have also the Mp3 files we included in the same download a folder with all the tracks in Mp3 format.

How long will it take to download a CD?

It depends on your connection, here we listed how big the files are: CD HD wav files – 1.53 Gb CD Flac files – 1.25 Gb CD AAC files – 117 Mb CD Mp3 files – 242 Mb

Do you have a download manager?

Not yet.

Can I download directly to my iPad/tablet/smartphone?

Yes, we will send you an email with the download links, you can open this email from any device you want.

What do I need to play HD downloads?

HD files are wav files in high quality. You can open with nearly any device and software. You can save your files into a USB or connect your computer to your audio devices and enjoy the music.

Do I get a booklet?

Yes, you will get a PDF version of the booklet.

Can I make copies of my downloads?

Yes. but just for your personal use.

Do I get the cover art?

Yes, together with the booklet.

Can I use my downloads for commercial purposes?

No. If you want to use any recording from our label for commercial use please contact us first: contact@snakewoodeditions.com

Which audio playing software should I use?

There are a lot of playing softwares available for download, most of them are free and some support all formats in Mac and Windows, such as VLC.
Media Player Works with FLAC? Windows Mac
Audirvana Yes No Yes
Foobar2000 Yes Yes No
iTunes No Yes Yes
QuickTime No Yes Yes
Winamp Yes Yes No
Windows Media Player No Yes No
VLC Yes Yes Yes

How do I open .rar files?

You will be able to download the files of the CD into a .rar file. There are a variety of applications on Windows that can open RAR files. The default choice is WinRAR, made by the developers of the RAR file format. You can also use the free and open source 7-Zip 7-Zip is not the only free program that can open RAR files. PeaZip and jZip are two alternative RAR openers. Mac users should be able to download and use KekaThe Unarchiver, or RAR Extractor Free to unload RAR files.    
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